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The agreement
Terms of service
Last updated: March 2, 2026. These terms govern your use of the AisleTimeline website and of any paid AisleTimeline subscription.
1. Acceptance
By opening an AisleTimeline account, by submitting the demo request form or by using the service in any other way, you accept these terms on behalf of yourself and of the business you represent. If you are agreeing on behalf of a company, you confirm that you have the authority to bind it. If you do not accept these terms, do not use the service. The service is provided by MLJ, SASU, whose full identification appears on the legal notice.
2. What the service is
AisleTimeline is a web application for wedding planners and day of coordinators. It holds a shared wedding day run of show, produces a separate view of that run of show for each vendor attached to an event, and sends automatic change notices by email and text message when a block moves. It also provides confirmation tracking, printable call sheets, a parallel rain plan version, a day of mobile view and export of your data in CSV and PDF form. The service is delivered over the web and requires an internet connection and a current browser.
AisleTimeline is a coordination tool. It does not supply, employ, vet or guarantee the vendors you invite into an event, and it does not manage contracts or payments between you, your couples and your vendors. Responsibility for the accuracy of the timeline you publish rests with you.
3. Accounts and eligibility
You must be at least 18 years old and legally able to enter into a contract. You are responsible for the accuracy of the account information you give us, for keeping your credentials secret, and for everything done under your account by the coordinators you invite. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without your permission. Seats are personal to the individual coordinator named on them and may be reassigned when someone leaves your team, but may not be shared by two people at the same time.
4. Acceptable use
You agree not to use AisleTimeline to send unsolicited commercial messages, to store or transmit unlawful content, to attempt to gain access to another customer's data, to probe or interfere with the security of the service, to reverse engineer the software, or to resell access to a third party without a written reseller agreement. Vendor notice channels exist to communicate operational changes about a specific event and must not be used for marketing. Automated bulk requests against the service outside the documented interfaces are not permitted. We may suspend an account that puts the platform or other customers at risk, and we will explain why in writing.
5. Subscriptions and billing
AisleTimeline is sold on three monthly plans in United States dollars: Solo Planner at $35 per month, Studio at $89 per month and Agency at $179 per month. Prices exclude any sales tax or value added tax that may apply to your business location, which is added at the time of billing where required. Your subscription renews automatically each month on the anniversary of the day you started it, and the payment method on file is charged on that date.
Plan limits are described on the pricing section of the home page and form part of these terms. Moving to a larger plan takes effect immediately and is prorated for the remainder of the period. Moving to a smaller plan takes effect at the start of the next period. Text message notices are included up to 1,500 messages per month on the Studio and Agency plans, and additional volume is available on request at a rate quoted in writing before it is applied. If a payment fails we will retry it and write to you before any suspension takes effect.
6. Cancellation
You may cancel at any time from your account settings, with no cancellation fee and no notice period. Cancellation stops the next renewal. Your access continues to the end of the period you have already paid for, which means a cancellation on the fourth day of a monthly period still leaves you the rest of that month. Monthly fees already paid are not refunded on a pro rata basis, though we will refund a charge taken in error without argument. After cancellation, vendor links already issued for events that have not yet happened remain readable for 60 days so that no wedding on your calendar is left without a run sheet.
7. Your data
Timelines, vendor records, couple details and everything else you put into AisleTimeline belong to you. We process that content only to operate the service, to provide support you have asked for, and to keep the platform secure. We do not sell it, we do not share it with advertisers, and we do not use it to train machine learning models. You may export your data at any time in CSV and PDF form. On account deletion we remove your records from live systems within 30 days and from encrypted backups within a further 60 days. Website form data is covered separately by the privacy policy.
8. Service availability
We target 99.9 percent monthly availability and publish incidents on our status page. Planned maintenance is announced at least 48 hours in advance and is scheduled between Monday and Wednesday outside United States business hours, because pushing changes at a planner during a wedding weekend helps nobody. We are not liable for interruptions caused by your internet connection, your device, a browser vendor, a text message carrier or another event outside our reasonable control.
9. Warranty disclaimer
The service is provided on an as is and as available basis. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted, that every notice will be delivered by every carrier, or that the software is free of defects. Nothing in this section limits rights that cannot be excluded under the law that applies to you as a consumer.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, including lost profits, lost business or lost goodwill. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid to us in the twelve months preceding the event that gave rise to the claim. These limits do not apply to fraud, to willful misconduct, or to any liability that cannot be limited under applicable law.
11. Indemnity
You agree to indemnify MLJ, SASU against third party claims arising from your use of the service in breach of these terms, from content you upload that infringes another party's rights, or from your unlawful use of vendor contact details. We will tell you promptly about any such claim, let you control the defense of it, and cooperate reasonably at your expense.
12. Changes to these terms
We may update these terms to reflect changes in the service or in the law. Material changes are announced by email to the account owner at least 30 days before they take effect, and the updated date at the top of this page always tells you when the current version was published. If you do not accept a change, you may cancel before it takes effect and we will refund the unused portion of any period already paid.
13. Governing law and contact
These terms are governed by French law. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the competent courts of Paris, France, without prejudice to any mandatory consumer protection rule of your country of residence. Questions about this agreement go to jimenezjulien42@gmail.com or by post to MLJ, SASU, the registered office identified on the legal notice.